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This store has earned the following certifications.
Advanced Fade Control
Our product offers both Fade On and Fade Off functionality, ensuring smooth transitions for enhanced user experience. Whether you need to gently turn your lamp on or off, our advanced features make it seamless and efficient.
Front Accessible Service Switch
For safety and convenience, we have designed a front-accessible service switch. This allows for easy and secure lamp replacement without the need to disassemble the device. Simplifying maintenance and ensuring a safer product.
True Dimming
Enjoy the flexibility of true dimming from any location. Our product allows you to adjust the brightness precisely from wherever you are, making it highly adaptable to your needs.
Power Failure Memory
Maintain your preferred settings even in the event of a power failure. Our built-in power failure memory ensures that your pre-set brightness and other settings are preserved, providing continuity and convenience.
Vive Hub Compatibility
Our product is seamlessly compatible with the Vive Hub, making it an ideal choice for those who use the Vive ecosystem. This compatibility ensures that you can enjoy a cohesive and integrated experience.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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